Your use of our Applications and Services is subject to these Terms of Use and Privacy Policy and indicates your agreement to these Terms of Use and Privacy Policy.
SIGANTENG Apps (Sistem Informasi Pelanggan Tirta Benteng) available on the Google Playstore available on your device system "Personal Information" means certain personal/company data that is inherent and identifiable to an individual/company and collected through the Application, such as name, address, identity number (if you are an individual), company identity data and documents (if you are not an individual), telephone number, e-mail address, bank account number, permits and/or the like, and other information that may identify you as an Application user. "Terms of Use" means the terms and conditions or standard operating procedures or other provisions in relation to each Application developed, as may be changed or added from time to time; "Services" means things that are offered by the application through the features of the New Install Registration service, Customer Complaints, Self Meter Reading and also Information such as Bills, Total Water Usage and Notifications, Due Bills, Service Interruptions, New Install Payment Status and Customer Complaint Follow Up.
The application requires certain personal information from you so that the application can carry out its functions but is not limited for the purpose of contacting you about your account in the application and services, providing services to you, giving you information and answering complaints that you submit to the application, and to detect, prevent , mitigate and investigate fraudulent or illegal activity.
You can provide Personal Information directly (for example, when you register as an Application user) which is really needed when you use the Application.
Cookies are small data files that your browser places on your device. With cookies, the Application knows your usage patterns better and remembers information that will make your use of the Application easier and more comfortable (for example by remembering preference settings).
Using Personal Information for the purpose of verifying your ownership of an account in our Application, to communicate with you in connection with processing, using or managing Services and Applications and to provide you with information regarding Applications and Services. We may also use Personal Information to send messages, general updates to Applications and Services, special offers or promotions.Use Personal Information as a whole to analyze your usage patterns for the Application. You hereby agree that your Personal Information will be used by the internal data processing system to ensure the best Service is provided to you.
You agree that the Application can provide your Personal Information to third parties, both companies and individuals, where they work together to facilitate or provide operational assistance or develop Applications and certain services for and/or on behalf of, for, among other things, (i) provide customer service and or prospective customers; (ii) carry out services related to the Application (including but not limited to maintenance services, database management, analysis of Application usage and improvement of features in the Application); (iii) assist us in analyzing how Applications and Services are used and how they are developed; or (iv) to assist our professional advisors and external auditors, including legal advisors, financial advisors and other related consultants. These third parties only have access to your Personal Information to perform these tasks for and/or on our behalf and do not disclose or use the Personal Information for any other purpose. The application does not share your Personal Information with any interested parties other than third parties with the specific use purposes mentioned in the first paragraph of this section, without your consent. However, we will disclose your Personal Information as long as it is legally required, or necessary to comply with statutory provisions, government institutions, or in the event of a dispute, or any form of legal process between you and the application, or between you and other parties. in connection with, or related to Apps and Services, or in an emergency related to your security.
Protection of your data and Personal Information is an obligation for the Application. This application will put in place measures to protect and secure your data and Personal Information. However, it cannot fully guarantee that the system will not be accessed by viruses, malware, interference or extraordinary events including access by unauthorized third parties. You must maintain the security and confidentiality of data related to your account on the Application, including passwords and other data that you provide in this Application.
Can change this Privacy Policy to be in line with the development and service needs of customer service activities at Perumda Tirta Benteng or required by laws and regulations and related government institutions. If you change this Privacy Policy, you will be notified via e-mail or provide notification on the Application 1 (one) day before the changes take effect. ask you to review the Application regularly and continuously while you are using the Application to find out the latest information about how the provisions of this Privacy Policy apply.
What is meant by other circumstances are events that occur beyond the operational capabilities of the Application system and also force majeure such as natural disasters, lost communication/data connections, fires, wars, riots, strikes, rebellions, epidemics, pandemics of ongoing illness, sabotage, and government actions in the monetary sector which directly interfere with the implementation of the Application
By using the Application, you acknowledge that you have read and understand this Privacy Policy and the Terms of Use and agree and prohibit the storage, use, processing, provision and provision of your Personal Information as stated in this Privacy Policy.Also states that you have the right to provide all the information that you have provided and to provide the right to process and use and provide information to support and carry out the functions of the Application and free from all claims if in the future there is a claim that your right to provide information is invalid.
If you have further questions regarding the privacy and security of your information or wish to update or delete your data then please contact us at: tirtabenteng.sti@gmail.com